Shipping policy
Shipping Terms
Read our specific Shipping Terms here or find delivery descriptions in the product page.
Delivery Range
Fresh Flowers - Auckland (please select correct postcode, you may be subject to extra charges if the wrong code it selected)
Dried Flowers - NZ Wide
Gifts - New Zealand wide.
Safe Delivery
By using our delivery service, you agree to let our professional couriers use their best judgment as to whether the flowers or gifts can be safely left at a delivery address, should no one be there to receive them. We can hold no liability for those orders left at our discretion.
If a requirement of the destination is that orders be received and passed over to a concierge or gated security, we can hold no liability for those orders from that point on.
Redelivery Options
If a delivery attempt is unsuccessful due to an incorrect address provided, or no one is available to receive the order, or our courier believes the order cannot be left safely, then a redelivery fee will apply to the same value as the original delivery fee.
The buyer will be contacted before the order is redelivered and given the option to pay a redelivery fee or pick the flowers or gifts up from our store in OREWA, SILVERDALE, Auckland.
If About You is at all responsible for the delivery issue, a redelivery fee will not apply.
Calling a Recipient
If we haven’t been able to contact the buyer over a delivery issue, and the gift recipient’s contact details have been provided, we reserve the right to call them. In this unusual occasion, your details will be kept confidential.
Emergency Flower Deliveries
If you have an URGENT request, we’ll probably say YES. It might cost you a little more but we’ll do our best to get it there; big and beautiful and on time! While you can place your order, and pay for it online, please email us at hello@ayou.co.nz to discuss your emergency requirements.
Public Holidays
We don’t deliver on Public Holidays. But we do deliver on Mother’s Day (2nd Sunday of May). To avoid disappointment, order early, Friday at the latest!
Substitutions
As you can imagine flower varieties and colours displayed on the About You website are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value. This condition also applies to foliage, wrapping, vases and gift accessories.
Shipping Fees
A shipping fee, to cover the costs of handling and delivery, is usually added to flowers and gifts ordered at About You. Shipping fees dependent on the delivery address, need to be selected while checkout, before your order is confirmed by you and processed for payment.
Delivery charges include NZ Goods & Services Tax (GST).
Estimated Delivery Times
Flowers
Orders will be shipped for delivery to reach the recipient on the day you have requested. Auckland orders are likely to be arranged and shipped on the day the recipient is to receive them.
Gifts
Dispatched next business day if ordered after 12pm. Delivery takes between 1-3 business days for urban areas and longer for rural areas.
We endeavour to do our best to have orders arrive at your desired time but cannot be held responsible for deliveries that arrive sooner than expected or are held up in transit through unforeseen events. So please consider the shipping address you specify. Often a work address works best.
Out of stock
If you have ordered an item that is temporarily out-of-stock, discontinued or sold-out (excluding flowers that can be substituted with something similar of equal or greater value), we will attempt to contact you immediately and arrange your money back or a suitable replacement product.
If you have any questions, please email our team at hello@ayou.co.nz.