Refund policy

RETURN/REFUND POLICY

We pride ourselves on the quality of our products, but if for any reason you are dissatisfied with our product, please notify us within 24 hours of receiving your delivery. Please send us a photo of the product with a short description of the problem to hello@ayou.co.nz and we will be happy to help you.

Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have been picked and arranged or are out for delivery on perishable products (e.g All Fresh Flowers) Non-perishable products may be approved for a replacement or refund if bought back in new condition.

Refunds can only be made back to the original purchase method (i.e. credit card) that was used for the original purchase. Approved refunds can take 1–2 business days to be completed. (Overseas refunds will take longer - please check with your bank)

Additional Terms for Online Purchases:
If the item was purchased online, a 5% transaction fee and any original shipping fees will be deducted from the total refund amount. Customers are responsible for returning the item to us either in-store or by shipping it back at their own cost.